Frequently asked questions

Online bookings are available via the appointments page.

Alternatively, you can send us an email, fill out the contact form or call us and leave a message if you have any queries about making an appointment.

Referrals can be sent via Healthlink EDI or email, please see the Referrers page for more detail.

You can self-refer or have your health provider send a referral. Referrals are helpful if you have already had investigations done or have a complex medical history. If your health provider has sent a referral specifically for a procedure such as ring pessary fitting or IUD/implant insertion then an initial appointment is not always required.

As a small private practice providing specialist GP care, there are significant differences in overheads compared to your registered GP practice. We do not receive any government funding for consultations. We also offer extended appointments that allow adequate time to hear your unique concerns and formulate a plan through a shared decision making approach.

There is government funding available for IUD insertion and removals, Implant insertion and removals, Pipelle biopsies and Pessary insertions.

Criteria such as Community services card or financial strain apply. A healthcare provider’s referral is helpful but not essential. Please discuss at time of booking if you wish to consider this option.

ACC funding is also available for Maternal Birth Injury and Pelvic Mesh Treatment Injury where applicable.

For new patients, initial appointments are up to 45 minutes in length. This will include history taking, examination, ordering of any tests/imaging and possibly a prescription. Your consultation fee also covers administration costs, a review of your case and writing a letter to your GP. If you require a procedure this will be organised for a future appointment. You are welcome to bring a support person with you to your appointment.

If treatment has been initiated we offer a quick follow up phone call 3-4 weeks after your appointment to check in and then a follow up appointment is usually booked at the 3 month mark. Annual reviews are recommended thereafter to ensure the treatment remains appropriate and safe for your health needs.

Yes, appointments can be in-person or online via a video consult. Both options are available to book online.

The clinic is available to anyone living in NZ. If you reside outside of the Kāpiti/Horowhenua/Wellington region I may not be able to refer you to your local public hospital, but this can usually be facilitated by your own GP.

Part of the consult fee may be covered if you have GP cover as part of your policy. Some policies will also reimburse costs for insertion and removal of an IUD for symptoms of heavy or painful bleeding. It is advised you check with your insurance provider beforehand.

Dr Zwart does not provide general GP services and patients will remain registered with their usual GP clinic.

As per the Ministry of Health, prescriptions provided by private clinics are charged at $15 per item by the pharmacy. This fee is waived if the prescription is for contraception, provided as part of an ACC consult or a funded procedure.

Please refer to our cancellation policy for more detail

We require at least 48 hours notice if you need to change your booking. This allows us time to offer the appointment to another patient.

For pre-paid new patient appointments - if you cancel within 48 hours of the appointment time or do not attend your appointment, you will not be eligible for a refund, regardless of the reason, unless we are able to rebook your appointment.

If you cancel your appointment at least 48 hours in advance, we offer a refund of the amount paid less a $20 administration fee. If you reschedule your appointment with less than 48 hours notice there is a $60 administration fee in addition to your consultation fee.

Pay on the day appointments: if cancellations are made within 48 hours of your appointment time and a replacement cannot be found , or if you do not attend your appointment, there will be a charge of 50% of your consultation fee.

Appointments can also be done via phone or video if you can’t make your appointment in person.

New patient appointments require pre-payment. All other appointments must be paid for at the time of consultation unless prior arrangements have been made. This can be done via EFTPOS or Credit card at the time of the appointment. We do not have Paywave.